The Public Service Pensions Fund (PSPF) joins the celebration of Customer Service Week from 5th to 9th October 2026 under the theme “The Extra Mile,” reaffirming its commitment to responsive, accessible and people-centred pension services.
For PSPF, going the extra mile means listening with care, responding promptly to enquiries, providing clear and accurate information, and helping members, pensioners and beneficiaries access the services they need. It also means recognising that every enquiry presents an opportunity to offer guidance, resolve a concern and build trust.
The commemoration provides an opportunity to recognise the dedication of staff who support clients daily and to reinforce the importance of courtesy, empathy and professionalism in every interaction.
As part of its digital transformation agenda, PSPF continues to make pension services more accessible and convenient through platforms such as the Mobile App, USSD, WhatsApp and the E-PSPF portal. These channels enable members, pensioners and beneficiaries to access information and services remotely, reducing the need for physical visits.
Throughout Customer Service Week and beyond, the Fund remains committed to meeting and exceeding the expectations of the people it serves. By combining attentive customer support with convenient digital services, PSPF seeks to make every client’s experience easier and more rewarding.