PSPF LAUDS PARTNER SUPPORT IN DIGITAL TRANSFORMATION JOURNEY

The Public Service Pensions Fund (PSPF) says it is gratified with the good response from its partners over its digital transformation agenda which is anchored on the 2024-2028 Strategic Plan.

PSPF Director of Pension Administration, Ms. Sampa Barbara Kangwa says the Fund has made substantial progress in digitizing processes and integrating systems with partner organizations enabling seamless exchange of information and easy access to services for members and pensioners.

Speaking during the handover of a scanner to the Immigration Department in Lusaka, Ms. Sampa commended the cooperation from the Department, which has been crucial in overcoming challenges in the ongoing transition from manual to digital systems.

Ms. Sampa highlighted that the Fund has successfully integrated its systems with two partners so far and plans to expand this collaboration to additional partners in 2025 to further streamline pension-related processes.

And receiving the scanner, Immigration Department Director General Dr. Japhet Lishomwa expressed gratitude to PSPF for the support, affirming the department’s commitment to the digital transformation journey.

He noted that digitizing files would help address the backlog of pension files for retired officers adding that PSPF’s digital initiatives, including the scanner donation, are an essential boost to the department’s own reform program aimed at achieving full digitization.