PENSIONERS DESERVE BETTER SERVICES-DR. MWIINGA

Public Service Pensions Fund (PSPF) Acting Chief Executive Officer Dr. Richard Mwiinga has urged officers manning PSPF district  decentralised offices to be abreast with modern technology in order for them to improve service delivery to the clients.

Dr. Mwiinga said PSPF has provided modern office equipment to enhance quick and prompt service delivery to match up with institution’s desire to provide the best service to pensioners, retirees, administrators and the general public at large as stipulated in its strategic plan for 2014-2018.

Dr Mwiinga said this when he officially opened a decentralisation workshop for officers manning PSPF offices in districts and provinces held at Ibis Gardens in Chisamba recently.

Dr. Mwiinga said PSPF will not hesitate to withdraw office equipment which is lying idle in district offices where it is supposed to be used to lessen the inconveniences of clients who end up travelling to Lusaka to seek the services that could be easily accessed at the district offices.

“Our relationship in this partnership is based on performance and specific deliverables and I am afraid we will not continue in this partnership if some office bearers fail to use the available technology thereby making clients suffer,” warned Dr Mwiinga.

He added that the PSPF will provide capacity building for district officers facing challenges in using some office equipment.

He also urged District Pension officers to refrain from using office equipment and charge unsuspecting clients adding that the habits disadvantages clients who are already financially vulnerable.

“The services we provide is free and I don’t expect any incidences of corruption and bribery among officers manning these offices to take advantage of desperate clients because the public expect good quality service from us,” said Dr Mwiinga.

In addition to computers, fax machines, and telephone facilities, PSPF will now provide scanners to be used in district offices in order to be in tandem with newly introduced electronic document management system at PSPF in Lusaka to curb misplacement of documents.

Dr. Mwiinga said the vision of PSPF is to reach a stage where there will be no clients from districts and provinces who will be attended at PSPF head office as the trend is very costly to clients.

He however thanked the decentralisation partners for their genuine efforts to drive quality service delivery in districts.

PSPF entered into agreements with two unions and a pensioners association namely: Zambia National Union of Teachers (ZNUT), Civil Servants and Allied Workers Union of Zambia (CSAWUZ) and Zambia National Pensioners of Zambia (ZANAPA) to manage the PSPF offices in districts and provinces where memorandum of understanding were drawn to manage the partnership.

PSPF NEED EXTRA FUNDING

Public Service Pensions Fund (PSPF) need extra budget in order to avoid an increasing backlog of un paid pension benefits.

PSPF Finance Manager Mr. Munjimba Nkamu says the financing gap of K500 million provided for in this year’s budget is not enough taking into account that 290 billion will be used to to finance the 2013 backlog.

Mr. Nkamu says the funding for the first and second quarters  of 2014 will be used to pay the backlog for 2013 which means that retirees  who were separated last years will have to wait for 6 months before they are considered for pension payments.

“We are under a lot of pressure because there are retirees who come with medical reports to go to specialised treatment and its very difficult for us to identify who really requires express attention for pension payment., “ said Mr. Nkamu.

He said that in other cases there are some retirees who could have planned to take their children to school using pension dues and when payment is delayed for more than a year they really put pressure on the institution because of their desperate situation.

He added that the pension contribution from a thinning membership base adds very in the pot. This is because all civil servants who started work after the year 2000, apart from those from defence forces, are no contributing to PSPF.

He added that even the contribution from defence forces recruitment (Zambia Army, Zambia Air Force and Zambia National Service) cannot match the number of exiting members thereby causing financial mismatch.

Mr Nkamu said even the resources from the investment portfolio cannot carter for the huge pension obligation caused by the fact that the Fund was established with deficit.

In 2013, only half of the pension payment projections was financed.

Welcome to PSPF

Public Service Pensions Fund (PSPF) is a funded benefits pension scheme created by CAP 260 of the Laws of Zambia, Act Number 35 of 1996. The PSPF provides pension benefits to retired public servants and survivors of deceased estates. It’s membership is drawn from the Teaching Service, Judiciary Service, Police and Prisons, Defense Forces, Civil Service, Zambia Security and Intelligence Service. Apart from administering pension benefits, other core functions of PSPF are to administer a home ownership scheme for members and to engage in lucrative business practices that are in the best interest of members.

Kudos for PSPF from minister, supports raising of retirement age

willombeDeputy minister of Education Science and Technology Professor Nevelyn Willombe has hailed Public Service Pensions Fund (PSPF) for being consistent in paying monthly pension to its pensioners and beneficiaries.
Professor Willombe observed that PSPF has always paid its pensioners and beneficiaries on time every month and that over the years there has been no complaints of delayed payment of monthly pension. ‘’Speaking for myself, I retired 15 years ago and not a single month have I missed my monthly pension. To PSPF, I say keep it up,’’he said.
Speaking at the Secondary School Teachers Union (SESTUZ) 4th National Quadrennial Conference in Kabwe recently, Professor Willombe also urged the delegates to think seriously on the many advantages of raising the retirement age from 55 years to 65 years. ‘’If you ask a poor man why he is poor, he will give you all sorts of reasons such as Iam not educated, Iam an orphan , the government has not provided this and that, Iam disabled, etc. But if you ask a rich man why he is rich, he will give you just one reason. I work hard,’ averred Professor Willombe.
Professor Willombe said that there were so many things a person could do in one’s career. He gave an example of himself who started as a mechanic but went on to study and became who he was and that he had a lot to offer to the country after having amassed  massive experience over the years. He further said that it did not  necessarily mean that when one start a career as a teacher, then  he or she  would continue working and  die as a teacher. ‘’Government is widening the horizon and creating more opportunities for employment for both the young and the old,’’ emphasized Professor Willombe
‘’Look at me, Iam advanced in age, but do you see a frail man here, one who can’t even walk? A lot of senior citizens have died soon after retirement because they do not have something to do. The education and experience given to them is simply wasted’’ he said
At the same conference, President of the Federation of Free Trade Unions of Zambia (FFTUZ) Mrs. Joyce Nonde Simukoko urged Government to adequately fund PSPF and reverse the closure of new entrants to joint PSPF. She stated that many of the financial challenges that PSPF was facing were due to the inability of Government not reopening the scheme to new entrants as well as Government not addressing the financing gap PSPF was facing. She also took a swipe at politicians for making lucrative retirement packages for themselves and not for workers.’’ This discrimination should be avoided, where others are living well after retirement while others are not. Workers also need to have a fair deal after retirement,’’ she said amid cheers and ululations from the delegates.

Microfinance

The decentralization of pension services by the Public Service Pensions Fund (PSPF) to districts and provincial centers have brought relief to many pensioners, retirees, serving member and administrators of deceased estates. It is another milestone by the PSPF to erase the dark years of grief that pension claimants used to undergo, the years of pension claimants spending cold nights at railway and bus station while waiting for their benefits.

PSPF has a total of about 170,000 members and 62,000 of these are pensioners, retirees and beneficiaries of deceased estates. The members are spread throughout the country, consequently leading to the problem of these members having to travel long distances at a great cost to pursue their pension claims.

The decentralization exercise started with the Zambia National Pensioners Association (ZANAPA) in line with the PSPF Act No. 35 of 1996, which was offering pension services in provincial centers. However, the demand for quality pension services started increasing, consequently prompting PSPF to look at other avenues to meet the growing demand for the pension service.

In 2008, the Public Service Pensions Fund (PSPF) in conjunction with the government sponsored Service Delivery Improvement Fund (SDIF) a sub component under Public Service Management (PSM) project, was mooted  to open up new provincial and district pensions offices. This decentarisation exercise is in partnership with Zambia National Union of Teachers (ZNUT), Civil Servants Allied Workers Union of Zambia (CSAWUZ) and the Zambia National Pensioners Association (ZANAPA).

The pilot decentralization exercise was launched in the provincial centers and districts listed bellow where these partners have been allocated offices as follows:

  • ZANAPA- Kasama, Mongu and Chipata
  • CSAWUZ- Sesheke, Mongu, Chinsali  and Petauke
  • ZNUT  – Chipata, Lundazi, Kasama, Mpika and Kaoma

Before opening the new pensions offices, decentralization-implementing partners attended a two-day intensive workshop where they were oriented about how to handle pension claims. They were also taught on documentation of pension claims.

1. DISTRICT OFFICES.

The following are the district offices showing which union or association coordinating activities in each particular district and the latest contact numbers;

The following are the district offices showing which union or association coordinating activities in each particular district and the latest contact numbers;

Decentralization of Pension Services

The decentralization of pension services by the Public Service Pensions Fund (PSPF) to districts and provincial centers have brought relief to many pensioners, retirees, serving member and administrators of deceased estates. It is another milestone by the PSPF to erase the dark years of grief that pension claimants used to undergo, the years of pension claimants spending cold nights at railway and bus station while waiting for their benefits.

PSPF has a total of about 170,000 members and 62,000 of these are pensioners, retirees and beneficiaries of deceased estates. The members are spread throughout the country, consequently leading to the problem of these members having to travel long distances at a great cost to pursue their pension claims.

The decentralization exercise started with the Zambia National Pensioners Association (ZANAPA) in line with the PSPF Act No. 35 of 1996, which was offering pension services in provincial centers. However, the demand for quality pension services started increasing, consequently prompting PSPF to look at other avenues to meet the growing demand for the pension service.

In 2008, the Public Service Pensions Fund (PSPF) in conjunction with the government sponsored Service Delivery Improvement Fund (SDIF) a sub component under Public Service Management (PSM) project, was mooted  to open up new provincial and district pensions offices. This decentarisation exercise is in partnership with Zambia National Union of Teachers (ZNUT), Civil Servants Allied Workers Union of Zambia (CSAWUZ) and the Zambia National Pensioners Association (ZANAPA).

The pilot decentralization exercise was launched in the provincial centers and districts listed bellow where these partners have been allocated offices as follows:

  • ZANAPA- Kasama, Mongu and Chipata
  • CSAWUZ- Sesheke, Mongu, Chinsali  and Petauke
  • ZNUT  – Chipata, Lundazi, Kasama, Mpika and Kaoma

Before opening the new pensions offices, decentralization-implementing partners attended a two-day intensive workshop where they were oriented about how to handle pension claims. They were also taught on documentation of pension claims.

1. DISTRICT OFFICES.

The following are the district offices showing which union or association coordinating activities in each particular district and the latest contact numbers;

The following are the district offices showing which union or association coordinating activities in each particular district and the latest contact numbers;

PSPF Donates to UTH Children

The University Teaching Hospital (UTH) has hailed the Public Service Pensions Fund (PSPF) for remembering the plight of plight of malnourished children at the institution.
The observation was made when PSPF donated asserted food stuff to UTH pediatric ward AO7 during this years 16 days of activist against gender based violence.

PSPF Staffer Lackson Kaluba handing over donationWard AO 7 Sister in Charge Ms Muyangana said there is a lot of pressure in meeting the nutritional requirements of malnourished children as they need specilised feeding procedure.“This ward has big responsibilities because as you know when children are admitted in other wards from other ailments, they lose appetite and in process become malnourished and end up in this ward after being discharged from other wards. As a result we are trying to prevent this by linking nutritional requirements to other wards to prevent more children being malnourished,”said Ms Muyangana.

And presenting the donations, PSPF Assistant Administrative Officer Lackson kaluba said the organization is familiar with working in an environment of less previlleged people as in its responsibility of paying pension benefits to the deceased estates and pensioners adding that  some surviving beneficiaries who depend on the pensions from PSPF are as vulnerable as some of these children in this ward.
“PSPF has decided to donate a few items to this ward to help in a small way to lessen your huge burden in taking care of these children, please accept this small donation as a gesture of goodwill from management and staff of PSPF, “said Mr. Kaluba.
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